TERMS & CONDITIONS

(ENGLISH)

TERMS & CONDITIONS

Zdeněk Vacek
Kostelní 1103/14, Prague 7 – Bubeneč, 170 00
Company ID (IČ): 70564949 | VAT ID (DIČ): CZ800130065
Email: marie@zdenekvacek.com
Bank Account: 223766038/0300, ČSOB
SWIFT: CEKOCZPP | IBAN: CZ46 0300 0000 0002 2376 6038

1. INTRODUCTORY PROVISIONS

  1. These general terms and conditions ("Terms and Conditions" or "T&C") issued by Zdeněk Vacek, registered at Kostelní 1103/14, Prague 7 – Bubeneč, Company ID: 70564949, VAT ID: CZ800130065 (hereinafter the “Seller”), govern the rights and obligations of the contractual parties arising in connection with or based on a purchase agreement or a contract for work (hereinafter the “Contract”) concluded between the Seller and the Buyer via the Seller’s online store at www.zdenekvacek.com or based on an individual order.

  2. These Terms and Conditions form an integral part of every Contract. In case of discrepancies, provisions in the Contract take precedence over these T&C.

  3. The Terms and Conditions are written in Czech. Upon request, the Contract can also be concluded in English.

2. SUBJECT OF THE CONTRACT

  1. The Seller undertakes to deliver goods or provide services to the Buyer as specified in the Contract, and the Buyer undertakes to pay the agreed price.

  2. All product or service presentations on the Seller’s website are for informational purposes only and do not constitute a binding offer.

  3. The Buyer acknowledges that the Seller is not obliged to conclude a Contract if the order contains incomplete data or if the Buyer previously significantly violated obligations towards the Seller. The Seller also reserves the right to reject an order in case of an obvious error in price, description, or image on the website.

3. PRICES AND PAYMENT TERMS

  1. Prices are listed in Czech crowns (CZK), unless stated otherwise. Prices are inclusive of value-added tax (VAT). The prices of goods remain valid for as long as they are displayed in the online store interface. This provision does not limit the Seller’s ability to conclude a Contract under individually agreed conditions.

  2. The Buyer is obliged to pay the purchase price no later than before receiving the goods, unless agreed otherwise.

  3. A payment is considered completed at the moment it is credited to the Seller’s account.

  4. Together with the purchase price, the Buyer is also obliged to pay the Seller any agreed costs related to packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price shall also include delivery costs.

  5. Payment may be made by: 

  • bank transfer to the Seller’s account

  • another method listed on the website

4. DELIVERY TERMS

  1. The Seller arranges the delivery of goods via contracted couriers to the address provided by the Buyer in the order.

  2. The standard delivery time is 14–30 days, unless otherwise stated.

  3. For bespoke/custom orders, delivery time is individually agreed upon with the customer. Each product includes specific estimated delivery information in its description.

  4. The risk of damage to the goods passes to the Buyer at the moment of receipt.

5. BESPOKE ORDERS

  1. In the case of bespoke orders (goods or services tailored to the Buyer’s specific requirements, such as original jewellery or design pieces), the Buyer is required to pay a 50% deposit upon ordering. The remaining balance is due before receiving the final product, unless agreed otherwise.

  2. The delivery time for bespoke items is individual and depends on complexity. The estimated time is 4–12 weeks from the approval of the design and receipt of the deposit.

  3. Due to the nature of bespoke orders, it is not possible to withdraw from the Contract or request a refund of the deposit once the design has been approved.

  4. The Buyer is required to cooperate in a timely manner during the design approval process. Delays caused by the Buyer may extend the delivery time.

6. RIGHT OF WITHDRAWAL

  1. The Buyer – as a consumer – has the right to withdraw from the contract within 14 days of receiving standard goods purchased through the e-shop.

  2. This right does not apply to bespoke (custom-made) orders that have been created according to the Buyer’s specific requirements.

  3. Withdrawal must be communicated in writing to the Seller’s postal address or by email to marie@zdenekvacek.com

  4. The Buyer is obliged to return the goods undamaged and complete. The cost of return shipping is borne by the Buyer.

  5. The Seller will refund the purchase price without undue delay, no later than 14 days from the receipt of the withdrawal notice.

  6. The Buyer acknowledges that due to the use of natural materials, the color of the goods (including gemstones) may differ from the color displayed on the website. Such variation is not considered a defect and is not grounds for a complaint.

  7. Damage, destruction, or loss of any part of the goods resulting from improper handling is not grounds for a complaint. Care instructions for proper handling of the goods are provided by the Seller upon delivery.

7. DEFECTIVE PERFORMANCE & COMPLAINTS

  1. The rights and obligations of both parties are governed by the relevant provisions of the Czech Civil Code.

  2. The Buyer must inspect the goods immediately upon receipt and report any defects in writing to the Seller’s address or via email to marie@zdenekvacek.com.

  3. The Seller will review the complaint without undue delay, no later than 30 days from the date it was lodged.

8. INTELLECTUAL PROPERTY PROTECTION

  1. The Buyer acknowledges that all products created or modified by the Seller, including photographs, promotional materials, visuals, and website content, are protected under copyright law, trademark law, and the Civil Code.

  2. Without the prior written consent of the Seller, the Buyer is not permitted to copy, replicate, resell, distribute, or otherwise use the products, photographs, or other materials. Any such consent, if granted, may be revoked at any time.

  3. As the creator of the goods, the Seller reserves the right to reproduce the same or similar products for other customers without requiring the original Buyer’s consent.

  4. If the goods are manufactured or modified based on the Buyer’s design or concept, the Buyer assumes full responsibility for ensuring that no third-party rights (e.g., copyrights, trademarks) are infringed. In the event of a third-party claim, the Buyer agrees to indemnify the Seller.

  5. If the design is provided by the Buyer or developed in collaboration with the Buyer, the Buyer grants the Seller a free, non-exclusive licence to use such a design without time or territorial limitations. The Seller may use the same design to produce other goods as part of their commercial activities.

  6. By entering into a purchase agreement, the Buyer does not acquire any rights to the Seller’s trademarks, business name, logo, or any other intellectual property of the Seller or their partners, unless explicitly stated otherwise.

  7. The Buyer agrees that photographs of the purchased goods may be published on the Seller’s website, social media, or in promotional materials, unless expressly agreed otherwise.

8. PERSONAL DATA PROTECTION

  1. The Seller processes the Buyer’s personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll. on the processing of personal data.

  2. The purpose of processing includes Contract performance, accounting, and the Seller’s marketing activities.

  3. The Buyer has the right to access, correct, or delete their personal data, as well as the right to file a complaint with the Czech Data Protection Authority.

9. FINAL PROVISIONS

  1. These Terms and Conditions become effective on 1.10.2025

  2. The Seller reserves the right to unilaterally change or amend the Terms. The new version becomes effective once published on the Seller’s website.

  3. All legal relationships are governed by the laws of the Czech Republic. Any disputes shall be resolved by the competent courts of the Czech Republic.

Prague, Czech Republic, 1.10.2025